For registered participants: CS OTE Portal Sandbox CZ

Contact

Address and Place of Business

Address

OTE, a.s.
Sokolovská 192/79
186 00 Praha 8 - Karlín

Map Map of Business
GPS data Sokolovská 192/79:
  • N 50°05'37,1''
  • E 014°26'58,1''

Pobřežní 192/52:
  • N 50°05'39,1''
  • E 014°26'57,1''
Email ote@ote-cr.cz
Organizing structure Organizing structure

* All phone calls are recorded due to increasing the quality of the service and kept in compliance with the Act of the Personal Data Protection


Contacts to Individual Departments

All phone calls to Help Desk services (including specified in the Business Terms) are recorded due to an increase in the quality of the service and kept in compliance with the Act of the Personal Data Protection.

 
HelpDesk Subsidized Energy Sources Department

Help Desk is available in the following hours:

Working day 8:30 am – 4:30 pm
Phone +420 234 686 300
E-mail poze@ote-cr.cz

Responsibilities:

  • Receipt of measured data from producers
  • Payment of subsidies on supported production
  • Registration of supported producers

 

Secretariat

Working day 8:30 am – 4:30 pm
Phone +420 234 686 100
E-mail recepce@ote-cr.cz

 

 

HelpDesk Contracts and Emission Allowances Department

Help Desk is available in the following hours:

Working day

9 am - 4 pm

Contacts

Contracts: services@ote-cr.cz, +420 234 686 350

Emission Allowances: povolenky@ote-cr.cz, +420 234 686 372 (+420 730 811 497)

Responsibilities:

  • Contractual relationships with the market participants and balance responsible parties
  • Contractual relationships with distributors and suppliers to end-customers
  • Emission Allowances (EU ETS) 

 
HelpDesk Electricity Balancing Department

Help Desk for Power is available in the following hours:

Working day 8 am – 6 pm
Weekend and Public holiday 10 am – 2 pm
Phone +420 234 686 250
E-mail elektro@ote-cr.cz

 Responsibilities:

  •     Receipt of measured data
  •     Calculation of imbalances
  •     Change of supplier
  •     Contracts with Distributors (DSOs) and Suppliers to end-customer only

 

HelpDesk Gas Balancing Department

Help Desk for Gas is available in the following terms:

Working day 8 am - 6 pm
Weekend and Public holiday 11 am – 3 pm
Phone +420 234 686 200
Email plyn@ote-cr.cz

Responsibilities:

  • Receipt of measured data
  • Calculation of imbalances
  • Change of supplier
  • Contracts with Distributors (DSOs) and Suppliers to end-customer only 

 

HelpDesk Energy Markets Department

Help Desk for Spot markets and OTC contracts are available in the following hours:

Working day 8 am – 10 pm
Weekend and Public holiday 8 am – 10 pm
Phone +420 234 686 150*
E-mail market@ote-cr.cz

* Emergency Line is available outside the working hours of the Energy Markets Department Helpdesk for the case of the unavailability of the intraday electricity market or other non-standard states on this market at +420 234 686 151.

Responsibilities:

  •  Spot Power markets
  •  Spot Gas market
  •  Registration of realization diagram
  •  REMIT reporting: remit@ote-cr.cz, +420 234 686 168


Contacts - Heads of Department

Department Head Phone E-mail
ICT services

Ing. Ondřej Vích

+420 234 686 420

ovich@ote-cr.cz

Department of Cyber security

Ing. Petr Smrček

+420 234 686 430

psmrcek@ote-cr.cz
Electricity Balancing Ing. Jaroslav Hodánek +420 234 686 255 jhodanek@ote-cr.cz
Gas Balancing Ing. Jakub Nečesaný, Ph.D., MBA +420 234 686 205 jnecesany@ote-cr.cz
Energy Markets Ing. Jakub Šrom +420 234 686 155 jsrom@ote-cr.cz
Subsidized Energy Sources Ing. Vojtěch Jahoda, LL.M. +420 234 686 305 vjahoda@ote-cr.cz
Finance Ing. Ondřej Záviský +420 234 686 400 ozavisky@ote-cr.cz
Accounting and Tax Ing. Alena Lobotková +420 234686 415 alobotkova@ote-cr.cz
Facility and Services Michal Raška, DiS. +420 234 686 435 mraska@ote-cr.cz
Guarantees of Origin and
Clean Mobility
Bc. Martina Gabriel +420 234 686 283 mgabriel@ote-cr.cz
Contractual Relationships and
Emission Allowances
Ing. Zuzana Stašková +420 234 686 371 zstaskova@ote-cr.cz
Market Development Ing. Ondřej Máca +420 234 686 280 omaca@ote-cr.cz
Public procurement and legal services Mgr. Jiří Kreuzman +420 234 686 384 jkreuzman@ote-cr.cz
Board Office  Mgr. Zuzana Dvořáková +420 234 686 380 zdvorakova@ote-cr.cz

Compliance officer Mgr. Petr Novák, LL. M. +420 234 686 390 Eticka-linka@ote-cr.cz
DPO (Data Protection Officer) Mgr. Petr Novák, LL. M. +420 234 686 390 Poverenec@ote-cr.cz

 

S Vašimi dotazy či připomínkami k webu OTE se můžete obracet na adresu:
webadmin@ote-cr.cz (neslouží pro pomoc s evidencí výrobních zdrojů)

Vaše dotazy Vám zodpovíme co možná nejdříve.

 
 

webadmin@ote-cr.cz (does not apply to Renewable Energy Sources!)

Be sure you will get a response to your questions soon.