For registered participants: CS OTE Portal Sandbox CS

Contact

Address and Place of Business

Address

OTE, a.s.
Sokolovská 192/79
186 00 Praha 8 - Karlín

Map Map of Business
GPS data Sokolovská 192/79:
  • N 50°05'37,1''
  • E 014°26'58,1''

Pobřežní 192/52:
  • N 50°05'39,1''
  • E 014°26'57,1''
Organizing structure Organizing structure

 

All phone calls to Help Desk services (including specified in the Business Terms) are recorded due to increase the services quality and kept in comply with the Act of the Personal Data Protection.

 
HelpDesk Subsidized Renewable Energy Sources Department

Help Desk is available in the following hours:

Working day 8:30 am – 4:30 pm
Phone +420 296 579 330
E-mail poze@ote-cr.cz

Responsibilities:

  • Receipt of measured data from producers
  • Payment of subsides on supported production
  • Registration of supported producers

 
HelpDesk Customer Service Department

Phone +420 296 579 850
E-mail services@ote-cr.cz, remit@ote-cr.cz

Responsibilities:

  • Contractual relationships with the market participants and balance responsible parties
  • Contractual relationships with distributors and suppliers to end-customers
  • REMIT

 

 
HelpDesk Energy Markets Department

Help Desk for Spot markets and OTC contracts is available in the following hours:

Working day 8 am – 6 pm
Weekend and Public holiday 8 am – 4 pm
Phone +420 296 579 173
E-mail market@ote-cr.cz

 Responsibilities:

  •  Spot Power markets
  •  Spot Gas market
  •  Registration of realization diagram

 

 
HelpDesk Electricity Balance Department

Help Desk for Power is available in the following hours:

Working day 8 am – 6 pm
Weekend and Public holiday 10 am – 2 pm
Phone +420 296 579 167
E-mail elektro@ote-cr.cz

 Responsibilities:

  •     Receipt of measured data
  •     Calculation of imbalances
  •     Change of supplier
  •     Contracts with Distributors (DSOs) and Suppliers to end-customer only

 

HelpDesk Gas Balance Department

Help Desk for Gas is available in the following terms:

Working day 8 am – 7 pm
Weekend and Public holiday 11 am – 3 pm
Phone +420 296 579 200
Email plyn@ote-cr.cz

Responsibilities:

  • Receipt of measured data
  • Calculation of imbalances
  • Change of supplier
  • Contracts with Distributors (DSOs) and Suppliers to end-customer only 

 

Secretariat

Phone +420 296 579 160
Fax +420 296 579 180
E-mail ote@ote-cr.cz


Contacts Head of Department

IT Management Department    Ing. Petr Smrček

 
Phone: +420 296 579 174, e-mail: psmrcek@ote-cr.cz
Electricity Balance Department   Ing. Jaroslav Hodánek

 
Phone: +420 296 579 320, e-mail: jhodanek@ote-cr.cz
Gas Balance Department   Ing. Jakub Nečesaný, Ph.D., MBA

 
Phone: +420 296 579 177, e-mail: jnecesany@ote-cr.cz
Energy Markets Department   Ing. Jakub Šrom

 

Phone: +420 296 579 156, e-mail: jsrom@ote-cr.cz

Subsidized Renewable Energy Sources Department   Ing. Vojtěch Jahoda, LL.M.

 
Phone: +420 296 579 157 e-mail: vjahoda@ote-cr.cz
Finance Department   Ing. Ondřej Záviský

 
Phone: +420 296 579 187, e-mail: ozavisky@ote-cr.cz
Facility and Services Department   Michal Raška, DiS.

 
Phone: +420 296 579 194, e-mail: mraska@ote-cr.cz
Administration of Allowances and GOs Department Martin Štandera

 
Phone: +420 296 579 329, e-mail: mstandera@ote-cr.cz
Analysis and Predictions Department Ing. Pavel Rodryč

 
Phone: +420 296 579 193, e-mail: prodryc@ote-cr.cz
Customer Services Department Ing. Andrea Stejskalová

 
Phone: +420 296 579 162, e-mail: astejskalova@ote-cr.cz
Market Development Department Ing. Ondřej Máca

 
Phone: +420 296 579 199, e-mail: omaca@ote-cr.cz


You are welcome to send all your remarks and ideas regarding our public web at following address:

webadmin@ote-cr.cz (does not apply to Renewable Energy Sources!)

Be sure you will get a response to your questions soon.