For registered participants: CS OTE Portal Sandbox CZ

Contact

Address and Place of Business

Address

OTE, a.s.
Sokolovská 192/79
186 00 Praha 8 - Karlín

Map Map of Business
GPS data Sokolovská 192/79:
  • N 50°05'37,1''
  • E 014°26'58,1''

Pobřežní 192/52:
  • N 50°05'39,1''
  • E 014°26'57,1''
Phone +420 234 686 100*
Email ote@ote-cr.cz
Organizing structure Organizing structure

* All phone calls are recorded due to increase the services quality and kept in comply with the Act of the Personal Data Protection


Contacts to Individual Deparments

All phone calls to Help Desk services (including specified in the Business Terms) are recorded due to increase the services quality and kept in comply with the Act of the Personal Data Protection.


ATTENTION THE PHONE NUMBER CHANGES WERE MADE AS OF May 1, 2020

 
HelpDesk Subsidized Energy Sources Department

Help Desk is available in the following hours:

Working day 8:30 am – 4:30 pm
Phone +420 234 686 300
E-mail poze@ote-cr.cz

Responsibilities:

  • Receipt of measured data from producers
  • Payment of subsides on supported production
  • Registration of supported producers

 

HelpDesk Contracts and Environmental Instruments Department (Guarantees of Origin, Emission Allowances)

Help Desk is available in the following hours:

Working day

9 am - 4 pm

Contacts

Contracts: services@ote-cr.cz, +420 234 686 350

Guarantees of Origin: zaruka@ote-cr.cz, +420 234 686 362

Emission Allowances: povolenky@ote-cr.cz, +420 234 686 370

REMIT reporting: remit@ote-cr.cz, +420 234 686 286

Responsibilities:

  • Contractual relationships with the market participants and balance responsible parties
  • Contractual relationships with distributors and suppliers to end-customers
  • Guarantees of Origin
  • Emission Allowances (EU ETS) 

 
HelpDesk Electricity Balancing Department

Help Desk for Power is available in the following hours:

Working day 8 am – 6 pm
Weekend and Public holiday 10 am – 2 pm
Phone +420 234 686 250
E-mail elektro@ote-cr.cz

 Responsibilities:

  •     Receipt of measured data
  •     Calculation of imbalances
  •     Change of supplier
  •     Contracts with Distributors (DSOs) and Suppliers to end-customer only

 

HelpDesk Gas Balancing Department

Help Desk for Gas is available in the following terms:

Working day 8 am - 6 pm
Weekend and Public holiday 11 am – 3 pm
Phone +420 234 686 200
Email plyn@ote-cr.cz

Responsibilities:

  • Receipt of measured data
  • Calculation of imbalances
  • Change of supplier
  • Contracts with Distributors (DSOs) and Suppliers to end-customer only 

 

HelpDesk Energy Markets Department

Help Desk for Spot markets and OTC contracts is available in the following hours:

Working day 8 am – 10 pm
Weekend and Public holiday 8 am – 4 pm
Phone +420 234 686 150*
E-mail market@ote-cr.cz

* Emergency Line is available outside the working hours of the Energy Markets Department Helpdesk for the case of the unavailability of the intraday electricity market or other non-standard states on this market at +420 234 686 151.

Responsibilities:

  •  Spot Power markets
  •  Spot Gas market
  •  Registration of realization diagram


Contacts Head of Department

Department Head Phone E-mail
IT Management Ing. Petr Smrček +420 234 686 430 psmrcek@ote-cr.cz
Electricity Balancing Ing. Jaroslav Hodánek +420 234 686 255 jhodanek@ote-cr.cz
Gas Balancing Ing. Jakub Nečesaný, Ph.D., MBA +420 234 686 205 jnecesany@ote-cr.cz
Energy Markets Ing. Jakub Šrom +420 234 686 155 jsrom@ote-cr.cz
Subsidized Energy Sources Ing. Vojtěch Jahoda, LL.M. +420 234 686 305 vjahoda@ote-cr.cz
Finance Ing. Ondřej Záviský +420 234 686 400 ozavisky@ote-cr.cz
Facility and Services Michal Raška, DiS. +420 234 686 435 mraska@ote-cr.cz
Contractual Relationships and
Environmental Instruments
Martin Štandera +420 234 686 355 mstandera@ote-cr.cz
Analysis and Predictions Ing. Pavel Rodryč, MBA +420 234 686 385 prodryc@ote-cr.cz
Market Development Ing. Ondřej Máca +420 234 686 280 omaca@ote-cr.cz
Board Office  Mgr. Zuzana Dvořáková +420 234 686 380 zdvorakova@ote-cr.cz


You are welcome to send all your remarks and ideas regarding our public web at following address:

webadmin@ote-cr.cz (does not apply to Renewable Energy Sources!)

Be sure you will get a response to your questions soon.